Medspa Front Desk Operations 3 DVD Set
Medspa Front Desk Operations:
The Aesthetic Client is Won or
Lost on the Front Line
What you Receive in this Home Study Course:
DVD 1: Front Desk
Responsibilities (1 hr 10 min)
Overview of responsibilities, Front Desk as the "Window" to the
practice, Working the register, Telephone skills, Appointment Scheduling,
Accepting payments, Greeting Clients, Staff Uniforms, Body language, Eye
contact, Call Tracking, Handling walk-ins, Leading the prospect to a
consultation.
DVD 2: Telephone Scripting (2 hrs 4 min)
The value of telephone scripting, Converting telephone calls into scheduled
appointments, How to engage the caller, How to lead the caller into an
appointment, Capturing key information over the phone
DVD 3: Opening and Closing
Responsibilities ( 37 min)
Opening for the day, Check Voice Mail Messages, Printing Appointments, Pulling
Charts for the Day, Review the Closing Procedures Checklist, Appointment
Confirmation, Thank You Cards, Filing of Charts, Clinical Follow-up Log, Check
in with Opening Shift Receptionist, Review Client files for Evening Shift, No
Show Appointments, Check for Non-Confirmed Appointments, Client Payment Plans,
Checked-In Appointments, General Register Reports, Match Receipts on
Transaction Log, Fixing Errors in Transactions, Finalizing the Close for the
Day, File Client Charts, Cleaning, Working with Client Charts
·
Front
Desk Operations Manual in MS Word on CD
·
Opening
& Closing Checklists in MS Word on CD
·
Client
Profile and Chart Forms in MS Word on CD
·
Course
Workbook with Forms and Presentation
- Item #: 1-002
